VFS aim to provide an efficient service to their customers. If you have some feedback or a complaint, we would like to know about it as soon as possible. We shall acknowledge promptly and ensure a comprehensive and timely redress of your complaint to the best of our ability.

You can register your complaint by

	submitting your complaint through our website www.vfs-thailand.co.in
	sending an e-mail to	feedbackthnorth@vfshelpline.com  (North India) feedbackthsouth@vfshelpline.com (South India)
	Calling our helpline number 0120-6641075 (North India) and 044-32988660 (Applicants calling from overseas need to dial India country code (+91) followed by 0120-6641075 or 32988660. Please note that the telephone numbers mentioned above are not TOLLFREE NUMBERS and a standard calling charge for the telephony service will apply)
	submitting your complaint verbally in person at our Visa Application Centre (You can approach the staff present at our centre for the same)
	submitting a written complaint through the feedback forms available at our Visa Application Centre (You can approach the staff present at our centre for the same)
	submitting a written complaint by dropping the same in the complaint box (The complaint box is present near the notice board at the top of the staircase)

In all cases please provide the following details:

	Your name
	Address and contact details
	A clear description of your complaint and as much detail of names, dates, places and other background as possible.

We will take your complaint seriously, and will try to provide a full reply within 2 working days. If we cannot give you a full reply within this time we will tell you when we expect to do so and keep you up to date with progress.

Appreciation

We welcome your reviews on the support we provide. They will help us to identify what we do well and what we could do better.

If you have any comments on the support you have received, please feel free to use the above listed means to let us know.

VFS would, of course, is keen to hear from you if you have received outstanding service from a particular member of our team and would be delighted to receive your recommendations.