VFS aims to provide an efficient service to the Visa applicants. If you
have some feedback or a complaint, we would like to know about it as soon as
possible. We shall acknowledge promptly and ensure a comprehensive and timely
redress of your complaint / feedback to the best of our ability. Every Thailand
Visa Application Centre operated by VFS maintains a Complaint/ Feedback
Register for the benefit of applicants. The Supervisor of the Visa
Application Centre shall provide access to the Register on demand.
Alternatively, you can e-mail your complaint
to FeedbackTHNorth@vfshelpline.com
Or Fax in your complaint at 011- 42658208
If you wish to complain about the service you
received from VFS, you may
submit your complaint directly
in person at a Visa Application Centre(s).
In all cases please provide -
-
Your name,
-
Address,
-
Telephone number and
-
A clear description of your complaint with as
much detail of names, dates, places and other background as possible.
If you are a VISA applicant then please
provide following details as well -
-
You’re Date of Birth
-
Type of Application
-
Any Application reference number(s)/Passport
Number (s)
We will take your complaint seriously, and
will try to provide a full reply within 2 working days. If we cannot give you a
full reply within this time we will tell you when we expect to do so and keep
you up to date with the progress.
In the unlikely event that you are not
satisfied with our response, you can escalate your complaint to The Royal Thai
Embassy, New Delhi or The Royal Thai Consulate General, Chennai the complaint
must be addressed to:
|
New
Delhi
|
Chennai
|
|
The
Royal Thai Embassy
56-N,
Nyaya Marg.
Chanakyapuri
New Delhi,
India
110021
|
The
Royal Thai Consulate General ,Chennai
No-21/22,
Arunachalam Road
,Kotturpuram
Chennai-600086
|
|
+91-11-26118104
|
+044-42300730
|
Appreciation
We welcome your reviews on the support we
provide. They will help us to identify what we do well and what we could do
better. If you have any comments on the support you have received, please feel
free to write in the compliments register.
VFS would, of course, is keen to hear from you
if you have received outstanding service from a particular member of our team
and would be delighted to receive your recommendations.
